We have measures in place to ensure you recieve your item free of flaws and damages. All items are carefully checked before posting to you.
If you are not happy with your purchase(s) you are welcome to return your item(s) for a full refund of the cost of the item(s) you have purchased. Postage is not included in the refund. Item (s) for refund must be received by Heels For Gurls within 14 days of the purchase date.
If your item(s) are faulty or damaged, please email us immediately with description of damage and photographs. firstname.lastname@example.org.
Shoes: Must be received back in stock as new in original condition. Original conditions means unused, unmarked and in original Pleaser packaging.
Shoes can be tried on (Preferably on carpet) but not worn.
Accessories: Due to hygiene reason they cannot be return unless faulty.
Lingerie: Due to hygiene reasons, underwear cannot be returned.
Adult Toys: Due to hygiene reasons, they can only be returned if unopened.
Although we do our best to ensure we only provide the best quality product, unfortunately from time to time faults can occur. To resolve problems as quickly and efficiently as possible, we kindly ask that you send the product back to us with a detailed description of the fault. Our quality care team will assess the damage and we will be in contact with you via phone or email.
Refunds will be made against the original payment method, and usually take 3-5 days to show in your account once processed. You will receive an email notification to say your payment is on its way. Please allow 7 days for your refund to be processed once the items have been recieved and pass inspection.
How to Return Items
Your products must be returned in same packaging and in same condition sent to you.
Attend your local Post Office and send the package back to us. For security and peace of mind, we strongly suggest registered post. Unfortunately, we are not liable for lost return parcels.
Heels For Gurls
14 Veryan St
Kingston QLD 4114
Once received, we will inspect and process the products. Please allow up to 14 days for us to receive your product and action your return request.