FAQs

A: Shipping costs are calculated by weight. Each item on the website has been weighed so the cart will calculate correctly.

Within Australia
Where possible we use Australia Post Express Post Satchels which provide the fastest delivery with tracking. Shipping charges are based on weight/size and are as follows;

1kg satchel is $14.55
3kg satchel is $17.30
5kg satchel is $24.90

In addition we also offer Express Parcel options.

Shipping is calculated at checkout.


New Zealand
500g and under - $29.55 (approx $20NZ)
1kg and under - $37.15 (approx $34NZ)
2kg and under - $47.95 (approx $46NZ)

America/Canada
500g and under - $41.35 (approx $18USD)
1kg and under - $51.25 (approx $32USD)
2kg and under - $72.65 (approx $49USD)

UK
500g and under - $45.55 (Approx £16)
1kg and under - $55.45 (Approx £25)
2kg and under - $76.85 (Approx £39)




A: You can track you items through https://auspost.com.au/parcels-mail/track.html#/track




A: 14 Veryan St kingston. Brisbane QLD 4114




A: Shoes fit differently. Pleaser's best rule of thumb is a two-size increase. eg is you are a size 10AU, then you would be a size 12US. If you are a half size, go up not down in size.




A: Yes. We provide a pick up service. By appointment only




A: If you place an order for shoes which are to be imported over the weekend, your shoes will be ordered on the Monday. Delivery to Brisbane is the following Wednesday, then dispatched to you. It takes approx 5-7 business days for the shoes to arrive in Brisbane. If you place orders through the week for imported shoes, they will be ordered straight away. Eg order placed Wednesday, will be delivered following Wednesday.





A: We are unable to carry all the shoes that are available from Pleaser, and we want you to have access to all the shoes available in large sizes. To do this, when you place an "Imported" order, we will order with Pleaser. It usually takes approx 7 days for the shoes to arrive in Brisbane.




A: Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.




A: Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop.




A: Private appointments: Private appointments:
Monday-Friday: 3.30pm - 7pm
Saturday- Sunday: 8am - 6pm

Phone enquiries
Monday-Friday: 8am-7pm
Saturday- Sunday: 8am -6pm

Online orders 24/7




A: Heels For Gurls is an online store. We also provide a safe discreet, non judgemental environment for those that wish to have a private fitting. By appointment only




A: All items on the website are subject to availability. During our busy periods we may not be able to supply the item you wish to purchase due to a high demand of the product. We will endeavor to dispatch the product to you as soon as it arrives at Heels For Gurls. If we cannot get the item, you will be informed as quickly as possible, and you may choose a substitute of similar style and color or a refund.




A: Majority is manufactured by Heels For Gurls in Brisbane. We also carry lines made in other countries to be able to provide a wide selection for our gurls.




A: We carry S,M,L,XL,XXL. If you are wanting a particular size and it's not on the website, please contact us at sales@heelsforgurls.com.au with your request. We can custom make the item for you, providing you provide us with the measurements. As this may be a one off, there may be higher charge for this item. The sizing is listed for each pair of panties under Specifications.




A: No. We do not share or rent or sell this or any other information with other companies or individuals. We do not disclose information about your individual visits to our site to anyone.




A: We do. You can view our returns policy by clicking here.




A: Heels For Gurls accepts MasterCard, Visa, PayPal, direct debit and cash.




A: H4G Pty Ltd Not Heels For Gurls.




A: Absolutely. Yes, plain boxes and post bags are used in sending parcels.
Return address is HFG Pty Ltd, plus PO Box address.




A: Heels For Gurls ship worldwide Please be aware you may be charged import duties GST and handling fees. These fees are the responsibility of the customer and cannot be reimbursed by Heels For Gurls.  Shipping times may vary from country to country, depending on the local delivery service. Usually most packages sent by regular airmail are received within 1-3 weeks. International Customers are still responsible for Shipping Charges if an order is refused.

Please be aware that when customs clearance procedures occur, delays can be caused beyond our original delivery estimates.




A: Prices of goods and services and delivery fees displayed on the website are current at the time of display. All pricing is in Australian Dollars (AUD).

If you need any clarification of these FAQ’s, please contact our customer service team on 044 995 4129 between 9.00am and 5.00pm Monday to Friday (excluding public holidays), or by email at sales@heelsforgurls.com.au. If you cannot call for any reason, please feel free to send a text and Heels For Gurls will respond as soon as they can.




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Heels For Gurls
Heels For Gurls

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