FAQs

A: Shipping costs are calculated by weight. Each item on the website has been weighed so the cart will calculate correctly.

Within Australia
Where possible we use Australia Post Express Post Satchels which provide the fastest delivery with tracking. Shipping charges are based on weight/size and are as follows;

1kg satchel is $14.55
3kg satchel is $17.30
5kg satchel is $24.90

In addition we also offer Express Parcel options.

Shipping is calculated at checkout.


New Zealand
500g and under - $29.55 (approx $20NZ)
1kg and under - $37.15 (approx $34NZ)
2kg and under - $47.95 (approx $46NZ)

America/Canada
500g and under - $41.35 (approx $18USD)
1kg and under - $51.25 (approx $32USD)
2kg and under - $72.65 (approx $49USD)

UK
500g and under - $45.55 (Approx £16)
1kg and under - $55.45 (Approx £25)
2kg and under - $76.85 (Approx £39)




A: You can track you items through https://auspost.com.au/parcels-mail/track.html#/track




A: 14 Veryan St kingston. Brisbane QLD 4114




A: Shoes fit differently. Pleaser's best rule of thumb is a two-size increase. eg is you are a size 10AU, then you would be a size 12US. If you are a half size, go up not down in size.




A: Yes. We provide a pick up service. By appointment only




A: When you choose an item that has "Availability Order" in the description, it means that we have to place the order with Pleaser USA. When you choose an item that has "Availability Order" in the description, it means that we have to place the order with Pleaser USA. It takes approx 7 business days for the shoes to arrive in Australia. As soon as we have them in our possession, we ship them to you by express post.




A: Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.




A: Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop.




A: Private appointments Monday-Friday: 3.30pm - 6pm
Saturday: 8am - 4pm
Sunday: Closed

Phone enquiries
Monday-Friday: 10am - 4pm
Saturday: Closed
Sunday: Closed

Online orders 24/7




A: When you see " Availability - In stock in the description, it means we have the item in stock and will ship it to you within 1-2 business days by express post.




A: Payee: H4G PTY LTD
BSB: 014315
Account #: 405399072




A: Private gallery is for customers who have purchased items from Heels for Gurls. If you wish to have photos in the private gallery, then please send photos to sales@heelsforgurls.com.au Subject line " Photos Private Gallery" or you can upload the photo to the private gallery from the menu on the right hand side.

Please ensure all photos follow tumblr Community Guidelines.




A: In order to verify your credit card for payment, we must have the correct billing information (the information that appears on your credit card statement). This helps us to eliminate fraudulent orders, which helps us keep our prices down. We will NEVER contact you at your billing address.




A: Yes, we can do that for you. Please email Sue @ sales@heelsforgurls.com.au with the request and specify the date you would like your items sent.




A: Heels For Gurls is an online store for purchases, and we also provide a safe discreet, non judgmental environment for those that wish to have a private fitting. By appointment only
Please note: This service is for gurls who are serious about purchasing items for their wardrobe. No credit card facility available.

We don't provide any other services.




A: All items on the website are subject to availability. During our busy periods we may not be able to supply the item you wish to purchase due to a high demand of the product. We will endeavor to dispatch the product to you as soon as it arrives at Heels For Gurls. If we cannot get the item, you will be informed as quickly as possible, and you may choose a substitute of similar style and color or a refund.




A: Majority is manufactured by Heels For Gurls in Brisbane. We also carry lines made in other countries to be able to provide a wide selection for our gurls.




A: No. We do not share or rent or sell this or any other information with other companies or individuals. We do not disclose information about your individual visits to our site to anyone.




A: You can view our returns policy by clicking here.




A: Heels For Gurls accepts MasterCard, Visa, PayPal, direct debit and cash.




A: H4G Pty Ltd Not Heels For Gurls.




A: Absolutely. Items are wrapped in brown paper, and placed in a yellow express post bag.
Return address is HFG Pty Ltd, plus PO Box address.




A: Heels For Gurls ship worldwide Please be aware you may be charged import duties GST and handling fees. These fees are the responsibility of the customer and cannot be reimbursed by Heels For Gurls.  Shipping times may vary from country to country, depending on the local delivery service. Usually most packages sent by regular airmail are received within 1-3 weeks. International Customers are still responsible for Shipping Charges if an order is refused.

Please be aware that when customs clearance procedures occur, delays can be caused beyond our original delivery estimates.




A: Prices of goods and services and delivery fees displayed on the website are current at the time of display. All pricing is in Australian Dollars (AUD).

If you need any clarification of these FAQ’s, please contact our customer service team on 044 995 4129 between 9.00am and 5.00pm Monday to Friday (excluding public holidays), or by email at sales@heelsforgurls.com.au. If you cannot call for any reason, please feel free to send a text and Heels For Gurls will respond as soon as they can.




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Heels For Gurls
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